It's not just you - Schwab, Thinkorswim and TD Ameritrade were down this morning

By Gordon Gottsegen

Schwab says the problem has been fixed, but some people are still having issues

If you opened up your Schwab, TD Ameritrade or Thinkorswim account to place some trades at market open, you may have run into some issues.

Thousands of people had problems getting into their Charles Schwab and Schwab-affiliated trading accounts Tuesday morning, taking to X and Down Detector to report issues.

Some users also reported having trouble logging into their Fidelity accounts - something MarketWatch wasn't able to independently confirm.

A spokesperson from Schwab was able to confirm the issue, but said it was resolved around 11 a.m. Eastern time.

"An earlier issue where some clients may have had issues logging in to some Schwab platforms has been resolved. Clients can try logging in again. We apologize for any inconvenience this may have caused," Schwab told MarketWatch via email.

Despite Schwab saying it fixed the issue, some users were still reporting trouble getting into their accounts, which may just be holdovers from the initial issue. Schwab recommends that users try logging into their accounts again, or disabling then reauthenticating their biometric credentials to see if the problem persists.

Even if Schwab and its affiliate platforms are up and running again, retail investors may be sensitive to issues at Schwab. Last month, Schwab migrated the last batch of TD Ameritrade users to its platform, and many were upset with the transition. Some went as far as to call the Schwab platform "a mess."

Competing brokerages like Robinhood said they saw an influx of new users around this time, benefiting from the TD Ameritrade transition.

Read more: Charles Schwab website 'is a mess': Hundreds of TD Ameritrade users complain about their new online home.

As of April 30, Schwab had 35.4 million active brokerage accounts and $8.85 trillion in client assets.

-Gordon Gottsegen

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06-11-24 1215ET

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