T-Mobile to Supply OpenAI With Customer Data to Boost User Experience
By Sabela Ojea
T-Mobile is partnering with OpenAI to make its customer experience more efficient through a new intent driven artificial-intelligence decision platform called IntentCX.
The telecommunications giant's said on Wednesday that through its multi-year agreement with OpenAI, IntentCX will apply its understanding and knowledge of each customer to every interaction, offer solutions to resolve issues and take proactive actions on their behalf.
The AI-technology platform, which will be integrated into T-Mobile's operations and transaction systems, is expected to get under way in 2025.
T-Mobile and OpenAI will also collaborate on developing additional AI-enabled services and tools into the future as part of their agreement.
Write to Sabela Ojea at sabela.ojea@wsj.com; @sabelaojeaguix
Corrections & Amplifications
This article was corrected at 1:01 p.m. ET because T-Mobile was incorrectly referred to as T-Mobile International in the first paragraph.
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September 18, 2024 12:20 ET (16:20 GMT)
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